While investment continues to provide a sophisticated online and mobile shopping experience, retailers should be careful not to underplay the evolving nature of the physical shopping experience. The report shows that consumers still like visiting physical stores, despite the fact that they increasingly shop online. However the motivation bringing consumers to store hs shifted to try products before purchasing, the in-store experience and face-to-face interactions. By responding with innovative physical premises – enabled by new digital technologies – retailers can remain competitive.
With m-commerce enabling shoppers to compare prices of almost any product, and with peer reviews on social media empowering them further, the consumer has more choice and information than ever before. The young generation also expects retailers to respond quicker to their complains especially via email and social media.
This is our first interactive industry report and additional information can be explored through augmented reality. Download the Blippar app from your app store to discover more!
Your eligible deposits with Barclays Bank PLC are protected up to a total of £75,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. This limit is applied to the total of any deposits you have with the following: Barclays, Barclays Bank, Barclaycard, Barclays Business, Barclays Capital, Barclays Corporate, Barclays UK & Ireland Private Bank, Barclays International Private Banking, Barclays Premier, Barclays Private Bank, Barclays Stockbrokers, Barclays Wealth, Woolwich Mortgages. Any total deposits you hold above the limit between these brands are unlikely to be covered. For further information visit www.fscs.org.uk^ (opens in a new window).
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702). Registered in England. Registered number is 1026167 with registered office at 1 Churchill Place, London E14 5HP.
*Lines are open Monday to Friday, 8am to 6pm. To maintain a quality service we may monitor or record phone calls. Call charges and information.
^You are about to link through to a non Barclays site. Please note that Barclays is not responsible for the accuracy or content of this website, and is not recommending it or giving any assurances as to its standing. Barclays does not accept any liability for any loss or damage suffered as a result of its use.