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Fraud Protection

Fraudsters are working as hard as you are. Our content can help you stay ahead of them.

Barclays Corporate Fraud

Report fraud
UK Dial: 0330 156 0155
Overseas Dial: +44 1606 566208

Suspicious email
Barclays will never send you unsolicited emails requesting personal information or your bank security details. If you receive a suspicious email, please send it on as an attachment to internetsecurity@barclays.co.uk and delete the email immediately.

What is fraud?

Fraud is a criminal act to deceive you and take your cash – it's a transaction that you didn't know about or authorise. For example, fraudsters may use your details to open accounts under your name or your business.

What is a scam?

A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate banks and official organisations using emails, phone calls and texts that look and sound genuine.

In the Spotlight - June 2024

Verbal Checks

"We have recently changed our bank details. Please ensure that your outstanding invoice is paid to the following account without delay..."

This request should ring alarm bells, even if it appears to have come from an existing supplier.

Invoice fraud (where fraudsters impersonate new or existing suppliers in an attempt to redirect payments to them) is a scam which continues to contribute to devastating financial losses to businesses.

Fraudsters may tell you their payment details have changed and provide new account details to pay. They may imply urgency; they want you to action the request without validating its authenticity. Often, the fraud may only come to light when the genuine supplier seeks payment.

Fraudsters often aim to target businesses ahead of public holidays, so be mindful of any last-minute requests (including emails) that come through at the end of the day, when staff are ready to leave the office.

Remember the importance of verbal checks, and ensure these are carried out effectively:

Always conduct verbal checks over the phone with any new or amended payment instructions

Always conduct verbal checks on all types of communication, including requests to amend contact details

Use contact details you hold on file, and apply the same principles to requests from within your organisation

Ask your contact to read the beneficiary bank details back to you. This will confirm whether they match the details provided to you in the instruction

Never rely on an in-bound call for confirmation

Don’t use a number included within the request, as this could result in you speaking with the fraudster

Never feel pressured to make a decision.

For further information visit our dedicated verbal checks page.

Fraud webinars

Corporate fraud can affect any business, at any time. It’s vital that you and your staff stay vigilant and up to date with the latest techniques that fraudsters use to get your money.

Catch up on the latest replays of our quarterly fraud webinars, and register for upcoming webinars, to help you stay one step ahead.

  • Fraud and scam toolkit

    Our comprehensive guide to protecting your business against fraud, scams and cybercrime.

  • Tips and advice

    Read our top tips and best practice on how to keep your organisation safe from cyber threats.