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Fraud Protection

Fraudsters are working as hard as you are. Our content can help you stay ahead of them.

Barclays Corporate Fraud

Report fraud
UK Dial: 0330 156 0155
Overseas Dial: +44 1606 566208

Suspicious email
Barclays will never send you unsolicited emails requesting personal information or your bank security details. If you receive a suspicious email, please send it on as an attachment to internetsecurity@barclays.co.uk and delete the email immediately.

What is fraud?

Fraud is a criminal act to deceive you and take your cash – it's a transaction that you didn't know about or authorise. For example, fraudsters may use your details to open accounts under your name or your business.

What is a scam?

A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate banks and official organisations using emails, phone calls and texts that look and sound genuine.

In the Spotlight - May 2024

Bank Impersonation

Bank impersonation vishing attacks are becoming increasingly prevalent. Criminals call customers over the phone, posing as Barclays bank staff, advising that there is an issue with a payment or that access to their account has been restricted. They often give a telephone number for the customer to call back. They encourage customers to visit a website address with a ‘live chat’ that allows them to gain access to customers’ online banking platforms. The customer is then encouraged to enter their PIN or use their Biometric Device to ‘reinstate access’. This authorises payments and allows them to debit the account.

Don’t let the fraudsters in:

  • It’s important to never assume a caller is legitimate because they know information about you, your company or your colleagues
  • Caller ID can be faked, so never rely on that as an indicator of legitimacy. Callbacks should only be made to a known genuine number, never one provided by a caller
  • Be wary of visiting links provided by a caller or received in an email or text message - these may be malicious
  • Watch out for any unusual references such as ‘fraudulent activity’ or a ‘payment of concern’
  • Reference to lack of access to your online accounts should also ring alarm bells.

Remember, Barclays will never:

  • Ask you to make payments or move money to a ‘safe account’.
  • Call you and ask you to provide or enter your PIN or use your biometric device, for ANY reason.
  • Take control of your computer.

For further information visit our dedicated Vishing and Smishing page.

Fraud: back to basics webinar

On Tuesday, 11 June 10:00-10:45 (BST), we are hosting the next instalment in our fraud webinar series. This session will take us back to basics, helping you to understand the key fraud threats that could be targeting your organisation, including Bank Impersonation, Invoice Fraud, and CEO Fraud. The speakers will cover best practice in how to spot fraudsters, the steps you can take to protect your organisation and what to do if you fall victim.

  • Fraud and scam toolkit

    Our comprehensive guide to protecting your business against fraud, scams and cybercrime.

  • Tips and advice

    Read our top tips and best practice on how to keep your organisation safe from cyber threats.