Online security

Barclays places the security and confidentiality of your internet banking activities at the top of our agenda. We have put a number of measures in place to ensure that you can conduct your business activities over the internet safely and securely, so long as you comply with your security obligations.

Remember, we will never ask you to disclose your personal or security details by email. If you are ever in doubt about whether an email or a screen asking for details is genuine, don’t enter any information or open any links and please forward any emails or screenshots to us at internetsecurity@barclays.co.uk or call us on 0345 600 2323# option 1 and then delete the email immediately.

Please take the time to read the information on this site.

  • In order to protect your PC and its data from the unwanted attention of "hackers" and other criminals, we strongly recommend that you adopt the following measures as a minimum before accessing our online products. Also read the other sections on this site by accessing the links on the left.

    Browser/Operating System Security Updates

    It is important to apply the security updates provided at regular intervals by the Browser\Operating System provider e.g. Microsoft. These updates are provided to address vulnerabilities which virus writers\hackers may exploit.

    Anti Virus Program

    Always install an Anti Virus Program and apply the regular updates available from the provider, as new viruses are developing all the time. You should carry out regular checks for viruses on all the files on your computer. Your anti-virus software will detect viruses and delete them. If you wish to use new data or software that you have bought or been sent by someone, always check it for viruses before loading it on to your computer. A reputable software supplier or IT supplier can provide you with advice about buying a good anti-virus program.

    Spyware and Malware

    To protect yourself from spyware and malware, install an anti spyware and anti malware program and apply the regular updates available from the provider. These may be part of an anti virus program suite or separate programs.


    In order to protect your computer and information held on it from unauthorised remote access you should install a personal firewall.

    Wireless Access

    Whenever possible, you should use a wired network connection to access the Internet. If a wireless connection is used, you must ensure an Encryption Standard of WPA2 as a minimum to secure the wireless connection.

  • We have put together the following best practice points that should assist you when using the internet, either when accessing our products or in general day to day use.

    Don't download software, open attachments or follow links that you’re sent by email unless you’re sure they’re safe.

    If you are in doubt about the source of an email, for example if you don't recognise the sender, it's best to delete it without reading the content.

    E-mails and their attachments are often used to spread viruses or install trojans or spyware and provide an entry point for a hacker to access your computer.

    Always log-out

    Never leave your computer unattended while connected to any site you are using, especially if you are shopping or banking online.
    Ensure you log-out properly by selecting the 'log-out' button if the site has one. If you are disconnected from your ISP, always log back in immediately if you were using a secure service (e.g. online banking, share dealing or online shopping) at the time.
    Log-out correctly when you have finished to ensure the connection is dropped, before disconnecting and leaving your computer.

    Tabbed Browsing

    You should not use tabbed browsing e.g. multiple windows with Internet Explorer 7 and above when carrying out online banking.

    Dedicated PC

    Wherever possible, we recommend you use a single dedicated PC to carry out all your online banking and that this PC is not used for any other purpose.

    Non Business use

    If you are unable to use a single dedicated PC for online banking, we recommend that you only access internet banking applications from PC’s that are NOT used for personal browsing and this advice is supported by government agencies.

    Be aware of your surroundings

    If you are using the Internet in a public place, be aware of anyone monitoring you, especially if you're shopping online or using username and password details to access sites.
    Ensure that no-one is watching you and that you are not being filmed by closed circuit television (CCTV) as this can capture personal details.

    Check for monitoring equipment

    If you are using a computer in a public place, make sure the equipment you are using does not allow electronic eavesdropping or recording of your activities. This will prevent any username or password details from being seen or recorded by the keystrokes. These are hard to spot, so at work check with your systems administrator or, if you are in an Internet cafe or library, ask a member of staff.

    Check the web site certificate

    If you are using a web site that is supposed to be secure, i.e. begins https:// check its online certificate via the yellow padlock symbol. The yellow padlock symbol are security features of our supported browsers i.e. Internet Explorer or Firefox.

    To check an online certificate Left Click on the yellow padlock symbol and check that the name on the certificate matches the site you are in and that it has a valid date.

    With Internet Explorer 6 and Firefox the yellow padlock symbol is displayed at the bottom of your browser screen, while with Internet Explorer version 7 and above it will be displayed at the top in the address bar as shown below.

    Clear your cache

    It's a good idea to clear the cache on the computer you are using when you have finished, especially if it is a shared computer or you were using it in a public place. The cache (or Temporary Internet Files) store the web pages you have viewed, in your computer's memory. Clearing this will prevent others from calling up the last page you visited.

    Delete private information

    If you saved or copied any information from the Internet on to the computer you were working on, delete this information if you were using a public or temporary computer, e.g. in an Internet cafe or library.
    This is especially important if you downloaded any private account information from an online banking service.

    Close down your browser

    When you have cleared your cache and history, close down the web browser itself.

  • We will not

    • ask you to reveal your PIN
    • ask you to change your PIN
    • ask you for your password
    • send unsolicited emails containing links to other web pages
    • send unsolicited requests to download software
    • ask for your smart card number, except in response to a call from you to resolve a specific issue.

    Contacting each other

    • We will contact you by post, telephone or electronically using the details you have given us (where we use the words “electronically” we mean any form of message made through any electronic service that we provide to you or by any telecommunications, digital or IT device (including the internet, email and SMS)
    • Certain forms of communication are not completely secure and you must take adequate precautions to ensure that others do not access, read or use your information without consent. We do not accept any liability for any interception of e-mails or SMS communications or interference with them by others
    • It is your responsibility to ensure that we have your current contact details and the correct details for your key personal that are authorised to access accounts and services on your behalf.

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