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Digital Channels Help Centre
Mobile charges may apply, please check with your network provider for charges. Calls maybe recorded and monitored.


Your security and confidentiality is of paramount importance whilst using Digital Channels. Under this section we have detailed your security obligations when using Digital Channels, what we are doing to keep you safe online and some important guidelines on how you can avoid fraudulent attacks.

Absa customers please familiarise yourself with your security obligations contained at the following link - Security Centre (opens in a new window).

Security obligations

You must comply with your security obligations which are set out in the Security User Guide PDF† (211KB) (opens in a new window). Each of these obligations creates an additional layer of security. Failure to comply with any of these security obligations increases the risk of unauthorised transactions on your accounts.



Digital Channels uses proven 128-bit encryption and Public Key Infrastructure (PKI) processes to provide high levels of security.