To complete your implementation, follow the steps below and at the end you will be ready to log in.
1. Understanding Digital Channels roles and responsibilities
2. Equipment checklist
3. Connecting your security devices
4. Installation of the security software
5. Activation of administrator and user smart cards/ Smart SIMs (administrators only)
6. Change of PIN / Enrolement
7. Logging in and accessing support material
Administrators appoint users, assigning their privileges and payment limits. They also set out payment authorisation requirements and are responsible for ensuring user details are up to date.
An administrator and security contact can be the same person if required.
Users can create, modify and delete payments where they have been given these rights by administrators. Users can also view balances and payments on the accounts/services to which they have been assigned.
A security contact receives smart cards and smart card readers for users, and software for distribution. These will be sent out once users are registered on your Digital Channel and when received should be handed along with the other security materials to the administrator(s).
Nominated security contacts will also be sent replacement and renewal smart cards for existing users.
Important security advice: before proceeding to Step 2 all users must read the Digital Channels Security User Guide PDF† (127KB) (opens in a new window).
PIN Pad Users:
Your nominated security contact will be responsible for receiving the equipment that is required to log in with.
In order to proceed with the set-up of Digital Channels you must be in possession of:
If you use a virtual desktop or virtual application (Citrix, WMWere, Remote Desktop Services or similar technology), please refer to the RDS and Citrix installation guide PDF† (277KB) (opens in a new window). For help and advice on accessibility of specific environments please call the helpdesk.
Biometric Reader Users:
Attach the USB connector from the Security Device reader to a spare USB port. Please ensure that you connect the device directly to your PC or Mac and not via a USB hub.
Important advice for Windows users: If a message appears confirming new hardware has been found, press allow the driver for the device to load before continuing to Step 4.
The software should be installed by a user with the appropriate permission to install software. Please speak to your IT support or the helpdesk if you require further information.
Please note: we recommend that you run a virus check prior to installing software.
If you use PIN Pad reader, open the eSigner page.
If you use Barclays Biometric reader, open the Hitachi Fingervien Biometric PKI Client Package page.
Administrator smart card / Smart SIM activation: administrators will be activated by your Implementation Manager during the registration process.
User smart card / Smart SIM activation: once you are logged in to Digital Channels you can then activate any users that have been set up. It is the administrator’s responsibility to ensure that all users are activated on Digital Channels by completing the following steps:
Once your smart card has been activated and inserted into the reader for the first time, you will be prompted to change your temporary PIN.
Please see our Changing your PIN section for more detailed information.
Once your Smart SIM has been activated, and inserted into the reader for the first time, you will be taken through the enrolment process.
More information on the enrolment process can be found on the Barclays Biometric Reader - Getting Started page (opens in a new window).
After successful installation of the software and change of temporary PIN you will now be able to log in to your Digital Channel.
You will be asked to set up your memorable word and passcode which will be used to identify you when you call our helpdesk.
Once logged in, please go to the Need Assistance/Help link (in the top right hand corner of the screen) where you will find further support such as getting started, service guides and Online Help to help you to quickly familiarise yourself with Digital Channels.
Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702). Registered in England. Registered number is 1026167 with registered office at 1 Churchill Place, London E14 5HP.
†Software requirements (opens in a new window)
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