If, following an initial discussion about a lending application, my Barclays Relationship Director suggests that my application will not succeed, would I have the right to appeal?
Yes, you can appeal. As part of your discussion with your Barclays Relationship Director, they will have explained the reasons why your application cannot be progressed, providing any supporting factors or criteria. We will provide guidance on how a lending application can be progressed and any available alternative sources of finance.
If I appeal and am still refused a lending application, how can you help me?
If we are still unable to agree your request following an appeal, we will inform you about alternative sources of finance. There are other specific initiatives under the Business Finance Taskforce, facilitated by the British Bankers Association, that provide information about, and access to, alternative sources of finance for small and medium-sized businesses.
If you wish, you may also take matters further by making a complaint, however the appeals process is designed to provide a second review and independent assessment of your application.
If a lending application is accepted but I don’t agree with the price or the terms offered, can I appeal?
If your application has been successful but you do not agree with the conditions of the offer, please discuss this with your Barclays Relationship Director, who will initiate an appeal for you. However, the costs of borrowing, agreed fees and the standard terms we apply to the lending facility are excluded.
How do I know the appeal reviewer or second person is better qualified than the person who made the original decision?
The second reviewer will be an experienced underwriter, charged with making a fresh and independent assessment of your application. The process they will follow will be subject to an audit by the independent reviewer, appointed by the BBA, to ensure fairness.
Why can't I just appeal to the independent reviewer like I can with the Financial Ombudsman?
The role of the independent reviewer is to verify that we have fair and effective appeals processes, which are then audited to ensure they comply with our commitments. It is not in a position to review individual lending decisions or accept appeals directly from customers.