No one wants to be taken for a mug, but don’t underestimate how clever convincing thieves can be. A common trick is to phone you, pretending to be Barclays. They might know you’ve made a payment, but they tell you it’s been stopped for fraud checks, or because the person you’ve been paying has changed their bank details. They ask you, politely, to make the payment into a different account, and they give you the new account details. They seem to know everything about your business and sound completely genuine. But they’re not.
They’ve done their homework in detail, by hacking your computer and monitoring your PC to steal information, or by making calls to your colleagues. They’re clever. Be alert when someone you don’t know calls you. They might know a lot of information and sound official. But ask yourself; “What proof do I have that they’re from Barclays?”
If you’re even a tiny bit unsure, end the call. And call Barclays or your usual point of contact. Because the fraudster can keep the original line open, we recommend you use a different phone line. Don’t assume a call is genuine just because the person has information about your account.
Never disclose confidential information or make new payments. We will never ask you to make a payment over the phone. Listen to the way a caller is asking for information. Are you telling them more than they’re telling you? If you detect something fishy, end the call and contact Barclays on a different phone line.