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Open Banking – sharing your data and making payments through other providers

How are we doing?

Since 2018, you’ve been able to share your Barclays data with other companies so that you can use their services and make payments through them. For example, you might want to share your Barclays data with a company that lets you operate all your accounts from one place. This is called ‘Open Banking’.

To make sure you’re getting the best service from us when you use Open Banking, we’ve put together the data below, which tells you how well we’re performing. It shows how fast our service has been and whether there have been times when it isn’t available.

The metrics shown below are for the period 14 September to 30 September to align with regulatory live dates. Metrics for Q4 2019 will show figures from October to December.

Most of them compare our Open Banking services to our digital banking services. By ‘digital banking services’, we mean the Barclays.Net and Barclays iPortal. .

Key:

Is our Open Banking service available consistently?

This graph compares the amount of time our Open Banking service was available to the amount of time our digital banking services were available over for the period 14 September to 30 September. 

See the independent service quality survey results for our Personal Current Accounts.

Availability graph

  

  14th – 30th September
Open Banking service
99.3%
Barclays.Net (unplanned outages only)
100.0%
Barclays.Net (planned and unplanned outages)
95.1%
Barclays iPortal (unplanned outages only)
100.0%
Barclays iPortal (planned and unplanned outages)
100.0%

Sometimes we plan outages so that we can release new features or carry out maintenance. We’ve included all the time our Open Banking service and digital banking services weren’t available in the graph, whether or not the outage was planned. We always let our customers know when we’ve planned outages and we give them details of other ways of doing their day-to-day banking. The total availability for Barclays digital channels during September only reflects planned maintenance (which all customers will have been advised of) – the graph shows the availability based on planned and unplanned outages.

How quickly are Open Banking payments made, compared to payments made using our digital banking services?

This graph compares the amount of time it took for a company to make an Open Banking payment that you’d authorised to the amount of time it took using our digital banking services.

There isn’t any information for Barclaycard iPortal in this graph because those payments are completed in another system.

Payment initiation performance graph

  

  14th – 30th September
Open Banking service v1.1 / v2
2,595
Open Banking service v3.1 (latest version)
1,587
Barclays.Net
2,393

Account information performance

This graph shows how quickly we provided data when we were asked for it by companies you authorised to request it. This is compared to the amount of time it took to access the same information using our digital banking services.

Account information performance graph

  

  14th – 30th September
Open Banking service v1.1 / v2
2,022
Open Banking service v3.1 (latest version)
2,454
Barclays.Net
2,407
Barclays iPortal
2,232

Checking you have enough money available for a payment

This graph shows how quickly a company you used to make a payment was able to check you had enough money available. This is called ‘confirmation of funds’.

Confirmation of funds graph

  

  14th – 30th September
Open Banking service v3.1
3,398

Successful requests from other companies

This graph shows the percentage of errors that occurred when we received requests from companies you asked us to share your data with, or that you allowed to make a payment for you or check you had enough money available to make a payment.

Error rate graph

  

  14th – 30th September
Open Banking service
3.1%

See more detailed data

Download information showing how our Open Banking and digital banking services performed every day for the period 14 September to 30th September.