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Claims management: a design-led approach

January 2017

Faced with the emergence of disruptive FinTech and InsureTech companies, many insurance companies are finding the claims management process an increasingly challenging area to manage – particularly as they are often held back by legacy systems.

By not innovating and updating their systems, insurance companies are at risk of providing a poor customer experience and potentially damaging customer relationships and brand reputation. Read about the payment challenges within the current claims process, and the solutions available to insurers to provide an improved customer experience.

Find out how behavioural economics can help insurance companies maintain their competitive advantage and increase customer loyalty.

Learn more about the future digital claims model and how it can increase efficiency.