Guide Dogs

A Shared Vision

We meet Samantha Aarvold, Head of Financial Control at Guide Dogs, who made the decision to switch banks to Barclays, and how that change helped both organisations find a shared vision.

Founded in 1934 Guide Dogs provides ease of access for blind and partially-sighted people.

Having been with their previous bank for over 30 years, the thought of switching seemed onerous. And despite being a long-standing relationship, it went little beyond transactional processing.

With a strong understanding of the charities industry and mutual ambition to make the world more accessible, Barclays offered a partnership beyond banking.

The relationship we have with Barclays is so much more than the banking transactions.

Samantha Aarvold

Head of Financial Control, Guide Dogs

Barclays has an established accessibility agenda, having introduced high visibility debit and credit cards, talking ATMs and contactless donation buckets.

And our simple four-step process, single point of contact and dedicated Switching Team ensured the move to Barclays was seamless, with minimal disruption.

With a shared vision for the future, both organisations can continue to learn from and be guided by each other.



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