Fraud Protection

Bank Impersonation

Bank impersonation vishing attacks are becoming increasingly prevalent. Criminals call customers over the phone, posing as Barclays bank staff, advising that there is an issue with a payment or that access to their account has been restricted. They often give a telephone number for the customer to call back. They encourage customers to visit a website address with a ‘live chat’ that allows them to gain access to customers’ online banking platforms. The customer is then encouraged to enter their PIN or use their Biometric Device to ‘reinstate access’. This authorises payments and allows them to debit the account.

Don’t let the fraudsters in:

• It’s important to never assume a caller is legitimate because they know information about you, your company or your colleagues
• Caller ID can be faked, so never rely on that as an indicator of legitimacy. Call backs should only be made to a known genuine number, never one provided by a caller
• Be wary of visiting links provided by a caller or received in an email or text message, these may be malicious
• Watch out for any unusual references such as ‘fraudulent activity’ or a ‘payment of concern’
• Reference to lack of access to your online accounts should also ring alarm bells.

Remember, Barclays will never:

• Ask you to make payments or move money to a ‘safe account’.
• Call you and ask you to provide or enter your PIN or use your biometric device, for ANY reason.
• Take control of your computer.

For further information visit our dedicated Vishing and Smishing page.