Appeals Process As a leading member of the Business Finance Taskforce, an initiative setup in 2010 between the UK’s six largest banks and the UK Government to promote better information on and access to sources of finance, Barclays is committed to having a transparent and open appeals process for customers whose lending application has been declined. Our process is reviewed and monitored by an external auditor to ensure that our Appeals Process is fair and effective.
To find out more about the work of the Business Finance Taskforce please click here(PDF)
I have had a lending application declined, can I appeal?
- your company Group Turnover level is less than £25m
- your Relationship Director or Business Development Manager has fully reviewed the lending application and you have provided them with all requested information
Who will review the appeal?
The appeal will be reviewed by an experienced lender within Barclays. This reviewer will be unconnected to the original decline decision, and will assess the appeal objectively and fairly on the basis of your original application and your subsequent written appeal letter.
It is our promise to review the decision fairly and promptly. We will respond to you within 30 days of your appeal with our decision. You will receive notification of this decision in writing as well as through a detailed discussion with your Relationship Director or Business Development Manager.
How can I give the appeal the best chance of being successful?
Have a detailed discussion around the reasons for the initial decline with your Relationship Director or Business Development Manager. In your appeal, it is important that you are able to mitigate the reasons for the decline, so please try to provide any additional information you can in order to support the appeal.
Are there circumstances where I am not able to appeal?
There are some circumstances where this appeal process will not apply, for example:
- where no formal lending application has been submitted by you
- where your lending application is successful but you are dissatisfied with the terms offered
- where you have already had an appeal heard that was not successful
How can I appeal?
Your appeal must be submitted in writing to your Relationship Director or Business Development Manager within 30 days of the decline decision having been communicated. Your letter must also outline your reason for appeal and any additional information you have to support your case.
To find out more about the Appeals Process frequently asked questions (FAQs)
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